REPAIR POLICIES
Service & Warranty Information
How quotes, diagnostics, parts and callbacks normally work. Exact charges and repair authorizations are confirmed for your vehicle before work begins.
Visits and pricing
Initial diagnostic service starts at $75 for up to 60 minutes of authorized testing in the towns listed on the website. Normal travel to those listed towns is included. Additional diagnostic time, other towns and any travel charge are quoted and approved before booking or proceeding. General repair labor starts at $60/hour, but individual repairs may be quoted at an agreed flat labor price. Applicable taxes, parts and other agreed charges are shown before work; a published starting price is not a binding total for an unknown repair. Diagnostics are not added automatically to every already-quoted repair.
Diagnosis is not a parts guarantee
I document what testing confirms, what it only suggests, and what remains inconclusive. A symptom can have multiple causes; I explain when a recommended next step remains uncertain. Additional testing or repairs require your approval. This policy does not excuse negligent diagnosis, careless testing or representations that are not supported by the evidence. If I made an avoidable error, I will review the record and address unnecessary charges or work fairly, taking applicable legal rights into account.
Repair authorization and changes
Before chargeable work starts, we document the customer, vehicle, mileage when available, concern, authorized diagnostic or repair scope, parts source, parts/labor charges or pricing basis, applicable tax, travel and any deposit. I obtain clear approval by signed estimate, recorded text/email or another documented method. I do not assume a conversation about possible repairs is permission to do them. If new damage, parts, time or costs change the approved scope, I stop before chargeable additional work and obtain a documented change authorization. You may decline additional work; I explain any known safety concern and the condition of the vehicle at handoff.
If a repair cannot be completed
If I accept a repair but cannot complete it, I will not charge labor for that unfinished repair. Separately authorized diagnostic testing, independently completed work and an agreed travel charge may still be due. If a customer cancels after authorized work or parts costs have been incurred, we will account for work actually completed and any disclosed supplier charges, without a surprise fee. If my mistake caused unnecessary work, I will review it and provide an appropriate correction, refund or credit based on the facts and applicable law.
Parts supplied by the customer
Customer-supplied parts are accepted by arrangement. I may decline parts that appear unsafe or unsuitable. I do not independently warrant the manufacturing quality or internal reliability of parts you bought elsewhere. A defective or incompatible customer-supplied part may require additional, separately approved parts and labor. My installation workmanship remains covered; supplying the part does not excuse an installation error or an incorrect part recommendation made by me. Any non-waivable consumer remedies still apply.
Parts I supply and special orders
I identify the source and type of parts on the estimate where reasonably possible. Manufacturer or supplier warranties may apply according to their own terms. Responsibility for replacement labor following a defective part I supply will be assessed case by case, consistently with any applicable legal obligations; this policy does not remove rights arising from my own error or the sale. I may request advance payment for a special-order part. Before accepting payment, I will identify the part and the amount, explain known supplier cancellation/return limits, and document how any unused or refunded funds will be handled.
Limited workmanship warranty
90 days or 3,000 miles, whichever occurs first, starting on the completed repair date and odometer reading recorded on the invoice. This covers defects caused by my workmanship on that specifically authorized repair. I will inspect and correct confirmed defective workmanship without charging additional corrective labor or normal mobile callback travel. It is not a guarantee against unrelated breakdowns or failures caused solely by defective parts. Report suspected warranty problems during the coverage period; I will not reject a timely report merely because my next reasonable appointment occurs after expiration. If mileage cannot reliably be recorded, the alternate coverage measure must be written on the repair documents before the job.
Warranty exclusions and fair review
Normal wear, accidents, misuse, unrelated repairs, independently failed components and a defect originating solely in a customer-supplied part are not automatically covered. A repeat symptom is not automatically proof of either a warranty failure or an unrelated problem; I will review the evidence. If the issue is not covered, I will explain what I found and seek approval for any chargeable diagnostic, repair or travel work before it proceeds. This does not exclude liability for negligent work or rights that cannot legally be waived.
Mobile callbacks and vehicle safety
For a confirmed covered workmanship problem, rechecking and correcting my work, including normal service travel, are provided without an additional charge. If the vehicle may be unsafe to drive, stop operating it and contact me when reasonably possible to arrange a safe evaluation. If the vehicle is far from my current service location, I will coordinate a practical next step rather than require an unsafe drive. Tow, rental and independent-shop expenses are assessed based on the facts and law; do not assume they are covered or automatically excluded. If an urgent safety situation requires outside assistance before contacting me, keep receipts and photographs.
Replaced parts, vehicles and records
If you want a replaced part returned, ask before the repair. Some parts cannot be returned because of supplier core exchange, warranty return, safety or legal requirements; I will explain that when applicable. I document known serious safety concerns and any declined recommended work. You may request a copy of your estimate, authorization and invoice.
Cancellations, access and weather
Mobile repair requires a safe, lawful work area and reasonable access to the vehicle. I may postpone work for severe weather, unsafe conditions, unsuitable parts or lack of required equipment. Any charge for a canceled visit must be disclosed and agreed before booking; no undisclosed cancellation fee is imposed by this webpage.
Written repair documents control
This page summarizes ordinary service practices. For a specific job, the written estimate, customer authorization, change approvals, invoice and any applicable warranty should identify the actual price, payment arrangements and authorized work. A website visit or email inquiry alone does not authorize repair charges. Please contact contact@myfos.work with a concern so it can be reviewed promptly. These policies do not eliminate consumer rights or remedies required by applicable law.
Last updated: November 12, 2026.
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